Returns

Changes & Cancellations

To cancel your order, please email customer service using support@getcere.com. We can’t process orders cancelled on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has been shipped, we are unable to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed, no changes (email address, mailing address, or order quantities and details) can be made.

Returns & Exchanges

Returns are accepted within 30 days from the ship date. Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging and safety seal fully intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at our returns processing facility. If you are not completely satisfied with a purchase from getcere.com, please return it to us in its original condition, and once received, your refund will be issued. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of defective product.

• When you return your purchase to us by mail within 30 days or purchase date, you will receive a full refund to your credit card for the price of the item(s) once we receive them.
• Any item that is returned more than 30 days after purchase date will not be accepted.
• Any opened or used product cannot be exchanged or refunded.

Here's how to easily return your item(s):
Securely pack your merchandise and packing slip in a box of your choice. You may use the original package (our recommendation), or you may pack your return in a well-padded box or mailer to prevent damage in transit.

MAIL RETURNS TO:
Cere Support
2917 Hedley Street
Philadelphia, PA 19137