Returns

Changes & Cancellations

To cancel your order, please email customer service using support@getcere.com. We can’t process orders cancelled on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has been shipped, we are unable to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed, no changes (email address, mailing address, or order quantities and details) can be made.

Returns & Exchanges

Unopened lubricant (box must remain sealed) and unopened tools and/or kits will be accepted within 7 days of purchase. We do not accept exchanges and/or returns for any opened or used products.

Contact us at support@getcere.com for more information on return eligibility. Customers are responsible for return shipping and handling costs as we are unable to provide prepaid labels.

To be eligible for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the product. Please send us an email at support@getcere.com to alert us of the damage (a photo is always helpful) and we will walk you through the process.

Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging and safety seal fully intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at our returns processing facility. If you are not completely satisfied with a purchase from getcere.com, please return it to us in its original condition, and once received, your refund will be issued. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of defective product.

• When you return your purchase to us by mail within 7 days of delivery date and are eligible under the above conditions, you will receive a full refund to your credit card for the price of the item(s) once we receive them.
• Any item that is returned more than 7 days after delivery date will not be accepted.
• Any opened or used product cannot be exchanged or refunded.

Here's how to easily return your item(s):
Securely pack your merchandise and packing slip in a box of your choice. You may use the original package (our recommendation), or you may pack your return in a well-padded box or mailer to prevent damage in transit.

MAIL RETURNS TO:
Cere Support
2917 Hedley Street
Philadelphia, PA 19137